PRIVACY POLICY 2018-06-05T09:06:00+00:00

Privacy Policy

INTRODUCTION

Welcome to Siminetti Limited’s privacy notice.

Siminetti Ltd, a company registered in the United Kingdom (07296541) whose registered address is 7 Gainsborough House, Battlebrook Drive, Chipping Campden Business Park, Chipping Campden, Gloucestershire, UK. GL55 6JX (Tel:+44 1386 897866)

This privacy notice will inform you as to how we look after your personal data when you visit our website or communicate with us on other ways and tell you about your privacy rights and how the law protects you. A ‘pdf’ of the Privacy Notice is available by request from sales@siminetti.com

PRIVACY
Siminetti Ltd, respects the privacy rights of its online users and clients and recognizes the importance of protecting the information collected about them. This privacy policy sets out how we (Siminetti Ltd) use and protect any information that you give us when you use this website or any other means of communicating with us. Siminetti Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or other means of communication, you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st June 2018.

WHAT PERSONAL INFORMATION WE COLLECT
You can register with us and complete certain required fields to access certain information on our website. We may provide you with and/or ask you to use passwords and other means for you to be able to access certain areas of the site. Where we do so, it is on the condition that you shall be responsible for ensuring that such Secure Access is kept secure and confidential at all times.

What is personal data?
Where this Policy refers to ‘personal data’ it is referring to data about you (or other living people) from which you could be identified – such as your name, your date of birth, your contact details.
By law all organisations in the UK are obliged to process your personal data in certain ways and to ensure that you are given an appropriate amount of information about how they use it. You also have various rights to seek information from those organisations about how they are using your data, and to prevent them from processing it unlawfully. For more information about these rights, please see the ‘Your Rights’ section of this Policy.

Data we collect from you when you use the Site
We may collect and ask you for certain personal data to provide you with the services offered on the Site. For example, contact our team, request to receive communications, request passwords or interact with the Site.

This personal data includes your:
• Contact details including name, email, company, address, telephone number, job title and Country.

Data we collect from you from other sources
We will occasionally gather data from other sources, including but not limited to, phone conversations and face-to-face meetings.

SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

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HOW YOUR INFORMATION MAY BE USED
Siminetti Ltd may use your personal information to send you marketing updates but only ever in accordance with your preferences. We do not sell your details onwards to third party marketing companies. We may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors’ needs. Subscribers may however unsubscribe at any time by using the unsubscribe link at the bottom of all email communication.

Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

We use the personal data we collect from you in the following ways:

To Provide the Features of the Site and Services You Request
We will use the contact information you give us to communicate with you about the purchase, event or promotion. If you reach out to our team, we may use information about you, such as delivery or payment information, or the product you have enquired about to help you resolve a problem or question.

To Communicate Information about our Products, Services, Events and for Other Promotional Purposes
To modify your email subscriptions or to opt-out of receiving Siminetti Ltd communication, please contact us at sales@siminetti.com. Should you ever ask us to stop sending those kinds of communications we will hold your details on file to ensure that we respect that request – we justify that retention on the basis that we have a legitimate interest in holding your data in that way.

If you are an existing customer of Siminetti Ltd (for example, if you have placed an order with us), we may use the email address provided to send you marketing communications about similar products or services, unless you have opted-out. We may use the information that you provide online as well as information from purchases made in store.

Why is Siminetti Ltd allowed to use your information in this way?
Siminetti will only use your personal data in the following circumstances:

• Where you have asked us to do so or consented to us doing so.
• Where we need to do so in order to perform a contract we have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

LINKS TO OTHER SITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.

SHARING OF YOUR PERSONAL DATA
Depending on how and why you provide us with your personal data we may share it in the following ways:
• We may disclose your data to our agents or third party service providers to undertake processing operations on our behalf.
• We may disclose personal data if required to do so by law or if we believe that such action is necessary to protect and defend the rights, property or personal safety of the Site or its visitors.

Service Providers
We may share your personal data with third party service providers who provide us with a variety of administrative, statistical, and technical services. For example to process shipping and deliveries, manage and service our data, distribute emails, research and analysis, manage brand and product promotions as well as administering certain services and features.

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We will only provide service providers with the minimum amount of personal data they need to fulfil the services we request, and we stipulate that they protect this information and do not use it for any other purpose. Please note that some of our service providers may be based outside of the European Economic Area (the “EEA”). Where we transfer your data to a service provider that is outside of the EEA we seek to ensure that appropriate safeguards are in place to make sure that your personal data is held securely and that your rights as a data subject are upheld.

Shipments, delivery and collections:
• Fedex UK Ltd (http://www.fedex.com/gb/privacypolicy.html)
• Evesham & Cotswold Couriers (http://www.eveshamandcotswoldcouriers.co.uk/cms/home)
• Controlo Cargo (http://www.controlo.co.uk/)

Digital Partners:
• Mailchimp (https://mailchimp.com/features/landing-pages/)
• Riley & Thomas (https://rileyandthomas.co.uk/)

YOUR RIGHTS RELATED TO PERSONAL DATA
As a data subject you have a number of rights in relation to your personal data. Below, we have described the various rights that you have, as well as how you can exercise them.

Right of Access
You may, at any time, request access to the personal data that we hold that relates to you (you may have heard of this right being described as a “subject access request”).

Please note that this right entitles you to receive a copy of the personal data that we hold about you in order to enable you to check that it is correct and to ensure that we are processing that personal data lawfully. It is not a right that allows you to request personal data about other people, or a right to request specific documents from us that do not relate to your personal data.

You can exercise this right at any time by writing to us using contact details set out here and telling us that you are making a subject access request. You do not have to fill in a specific form to make this kind of request.

Your Right to Rectification and Erasure
You may, at any time, request that we correct personal data that we hold about you which you believe is incorrect or inaccurate. You may also ask us to erase personal data if you do not believe that we need to continue retaining it (you may have heard of this right described as the “right to be forgotten”).

Please note that we may ask you to verify any new data that you provide to us and may take our own steps to check that the new data you have supplied us with is correct. Furthermore, we are not always obliged to erase personal data when asked to do so; if for any reason we believe that we have a good legal reason to continue processing personal data that you ask us to erase we will tell you what that reason is at the time we respond to your request.

You can exercise this right at any time by writing to us using the contact details set out here and telling us that you are making a request to have your personal data rectified or erased and on what basis you are making that request. If you want us to replace inaccurate data with new data, you should tell us what that new data is. You do not have to fill in a specific form to make this kind of request.

Your Right to Restrict Processing
Where we process your personal data on the basis of a legitimate interest (see the section of this Policy which explains why we use your personal) you are entitled to ask us to stop processing it in that way if you feel that our continuing to do so impacts on your fundamental rights and freedoms or if you feel that those legitimate interests are not valid.

You may also ask us to stop processing your personal data (a) if you dispute the accuracy of that personal data and want us verify that data’s accuracy; (b) where it has been established that our use of the data is unlawful but you do not want us to erase it; (c) where we no longer need to process your personal data (and would otherwise dispose of it) but you wish for us to continue storing it in order to enable you to establish, exercise or defend legal claims.

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Please note that if for any reason we believe that we have a good legal reason to continue processing personal data that you ask
us to stop processing, we will tell you what that reason is, either at the time we first respond to your request or after we have had the opportunity to consider and investigate it.

You can exercise this right at any time by writing to us using the contact details set out here and telling us that you are making a request to have us stop processing the relevant aspect of your personal data and describing which of the above conditions you believe is relevant to that request. You do not have to fill in a specific form to make this kind of request.

Your Right to Portability
Where you wish to transfer certain personal data that we hold about you, which is processed by automated means, to a third party you may write to us and ask us to provide it to you in a commonly used machine-readable format.

Because of the kind of work that we do and the systems that we use, we do not envisage this right being particularly relevant to the majority of individuals with whom we interact. However, if you wish to transfer your data from us to a third party we are happy to consider such requests.

Your Right to stop receiving communications
For details on your rights to ask us to stop sending you various kinds of communications, please contact us at sales@siminetti.com

Exercising your rights
When you write to us making a request to exercise your rights we are entitled to ask you to prove that you are who you say you are. We may ask you to provide copies of relevant ID documents to help us to verify your identity.

It will help us to process your request if you clearly state which right you wish to exercise and, where relevant, why it is that you are exercising it. The clearer and more specific you can be the faster and more efficiently we can deal with your request. If you do not provide us with sufficient information then we may delay actioning your request until you have provided us with additional information (and where this is the case we will tell you).

If you have any issues with the way that your data is used or stored then please contact us at sales@siminetti.com.